CANCELLATION POLICY
Your appointments are very important to us at Soljoy Skin Care Spa, and thus, we understand that sometimes schedule adjustments are necessary. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Any cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
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No-Show Policy
At Soljoy Skin Care Spa, your appointments are very important to us. We understand that appointments may need to be changed or canceled within the 48-hour notice. If you no-show without notice on the day of your appointment we will charge you 100% of your booked service price.
Effective January 1st, 2022.
Late Policy
If you are 15 or more minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed.
Effective January 1st, 2022.
Credit Card On-File
In an attempt to avoid no-shows and last minute cancellations we will ask all clients with services priced over $50 to add a credit card on file for our cancellation, no-show, and late policies. Otherwise, we will require a $50 deposit used towards your service through Venmo to confirm your appointment.
Effective January 1st, 2022.
Confirmation Calls
As a courtesy, we will call or text to confirm your service appointments a day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.